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Flashpoint

Service with a shrug

Bad WaiterBy Brendan McLaughlin

Not long ago, my wife and I dined with another couple at a highly regarded South Tampa restaurant. I ordered a bowl of the lobster bisque to share. My wife ordered the Sea Bass with lobster sauce as her entrée. The bisque was a little gummy, but tasty. When the fish came, the “sauce” glopped on top looked exactly like the soup I’d just finished. One taste confirmed that it was the same stuff. It’s a soup! It’s a sauce! It’s a dessert topping! It’s a soothing ointment for scrapes and burns!

That’s the kind of thing that happens far too often in a metropolis the size of Tampa Bay.  Yes, we have some well run and reliable chains and a few  wonderful independents,  but too often, the dining scene in the Bay Area is a gauntlet of expensive disappointments.

The problem is as often the service as the food. When I asked one server her preference between two choices of wine, she informed me she didn’t drink. That’s a legitimate lifestyle choice, but maybe selling vino isn’t the best career choice for her. How would the restaurant owner like it if instead of cash, I put a handful of metal washers in the check tray? “Sorry, I’m a Druid and as such, don’t participate in your society’s system of paper money or credit transactions. But keep the change!” 

The problem is that Tampa Bay hasn’t yet reached the critical mass of fine dining that attracts the best and brightest to the food service industry.  In cities like New York and San Francisco, waiting tables is an honorable profession. Servers take pride in knowing the ingredients in the dishes on the menu and how they’re prepared. Food servers here tend to be younger, part timers working their way up to a “real job”.  We diners get no discount for that lack of experience.  

Specialty coffee? Don’t get me started.  Like millions of other Starbucks addicts, I consider  paying $3.75 for a cup of coffee an affordable luxury. But the perception of indulgence only works if you truly believe that the baristas behind the counter have the skill and equipment to make something you can’t get at home. A Starbucks imitator that opened in my neighborhood some years back staffed the place with teenagers who didn’t know coffee from toffee.  I was served a lukewarm cup of bitter espresso and milk without a trace of foam. Before handing it over, the kid behind the counter proudly added a coating of nutmeg that looked like potting soil.  “Nice touch with the nutmeg”, I commented. “If you put some night crawlers in there, you and I could go fishing!”    (Ever notice how sarcasm is wasted on teenagers?)

Before you think I’m trying to be a culinary Mr. Blackwell, understand that I toiled as a waiter and bartender for more years than I care to admit. That experience   trained me to recognize good service, but at the same time, renders me incapable of stiffing a waiter no matter how heinous the treatment. A waiter would have to deliberately put a cigarette out on my neck to get less than 15 percent. Maybe it’s my own fault. More nutmeg, please!

Photo courtesy Getty Images

Published Thursday, October 04, 2007 3:28 PM by Brendan
Filed Under: ,

Comments

 

dfrancois said:

Soothing ointment... hehe. What restaurant, pray tell?
October 4, 2007 4:39 PM
 

Beverly said:

That was truly an eatery I shall avoid, but care to share the name?   LOL
But Brendan, I can tell you that if you ever want to venture to Pasco County, there is a restaurant called CATCHES right on US 19 over the little bridge that separates New Port Richey from Port Richey.  Their food is absolutely WONDERFUL and yes, the staff DO know most of the items.  Only if it is something new will they sometimes not be able to give you a heads up on it.  They have bacon wrapped scallops they normally sell as an appetizer, but everytime I go there I order that as an entree and the Chef makes one huge platter that is delectable.  Another out of this world choice is their grilled Talapia.  And for endings, you can NOT go wrong with their Key Lime Pie.
FYI:  Catches Waterfront Grille, 7811 Bayview Avenue, Port Richey  34668
(727) 849-2121  OR  www.catcheswaterfrontgrille.com

A good marker to find them......when you see the sign for the SunCruz Casino Boat, you know you are there.  The restaurants name is in bright red neon lights.  OH, and if it's a nice night out, they have dining on the terrace!!!  Dress, casual.  ENJOY
October 4, 2007 5:35 PM
 

lkeu1212 said:

I agree Brendan. You have to wade through the bad restaurants here in our area to find the good ones these days. All tout their culinary expertise, and some are not bad, but leave out the fact that their serving staff leaves a lot to be desired.
For us, if either is bad, we just dont go back there again.
Having lived in the Tampa Bay area all my life I can tell you that we have some really wonderful places to dine out here. And you can come away with smile and a mental note tucked away to come back again.
But none we have found so far compare with the other, larger, cities  you mentioned when it comes to food service. Here the servers seem apathetic and not very enthusiastic about their work at all.  Kind of a bummer when you spend so much and are expecting much, much more.
October 4, 2007 10:27 PM
 

The Center of Hospitality said:

We\'re ever so delighted that you have visited our web page about  Culinary.
October 9, 2007 11:24 AM
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