When I signed my daugther up for dance classes ,at Kellys Dance Academy, I thought I was getting a great teacher and getting more for the price of tuition. Two classes each 30 min long for $45 a month. sounds good right, Wrong. Since we have been thear there has been nothing but business changes and the run around. At first the studio was not ready so the teacher had us in the VFW. When classes were canceled she would credit part of the monthly tuition, which they want on the 10th of every month.  When they moved into the new studio attitude has changed and classes do not start on time. So now we are paying $45 for a hour long class and getting maybe 45 min . In december they had asked for half the costume money to be paid, which is about $80, and we had not seen the costumes our children would be wearing. We had Christmas Break and News Years Break, nothing was credited to the account, being that they were both on Tuesdays and that is when my daughters class is. So I asked why and they said they were just trying ot be nice before because of the inconvienece of the VFW. They also started tacking on $10 late charges per day that you were late on your payment. As far as tutition being on time, the 10th has been falling on a Sunday or Monday, so I pay for it that Tuesday when we are there. Why would I make a special trip over there? The owner informed me that I need to mail it to her if it would not be there on time! January came and on the 14th I recieved a email stating the rest of the costume money was due on the 12th, and I had late charges of $10 each day it was late. Well I never received notice that it was due on the 12th! So I called to owner and she informed me that she sent a email to every one and there was a notice on the side of the hallway! I told her I never received a email nor had I seen the posting. I the asked for my costume money back and that I did not want my daughter in her class any longer. She refused and said that the costumes had already been ordered, but also informed me that other parents had not yet paid for the costumes! So how did she order them then?? So I pay the rest of the money and figure I might as well finish out till the residale in June. Come to find out it is now March and we still have no cotumes, only picture of a Go Go outfit and boots for the 6 year olds,  and nothing reserved for the residale!!! So now I have taken action, since the owner will not grant my wishes and give me back my costume money, I have contacted that BBB and Chanel 10 I have also written the editor of the St pete times, and have sent a certified letter requesting a copy of the name and date of the company she oreded these so called costumes!
I do not want all my money back, being that I have paid tuition and that is for the actual class. I want the costume money of $165 back and be done with all of this. As far as Business skills this owner does not seem to have any. And as far as client relation her and her receptionist lack in. I didnt really have a problem with the lady at the front desk, although other mother refuse to give there payment to her. Well I found out why. Her people skills and client relation, she has none! Please look into whatever carricular activites you put your childeren into. They might not be all it is cracked up to be.